A lot of companies treat onboarding as something that they set and forget (or they treat as a project instead of a team). Slack? Not so much. From the day the company launched, Slack put a big investment into onboarding to help their customers get into the product and understand it quickly. So in this episode of Build, Maggie talks to Fareed Mosavat (Director of Product at Slack) to learn about Slack's approach to onboarding and how it's evolved over time.
On this episode of Build, host Maggie Crowley dives deep into conversation design with Google's Head of Conversation Design Outreach, Cathy Pearl. So what is conversation design exactly? Think teaching computers to communicate like humans (not robots) across voice interfaces and via typing, swiping and tapping. Cathy shares why now is the time to invest in conversation design and where and how to get started. Tune in for more from Maggie and Cathy. Before you go leave a ⭐⭐⭐⭐⭐⭐ review and share the pod with your friends! Be sure to check out more insights on the Drift blog at drift.com/blog and find us on Twitter @maggiecrowley, @drift, @seekingwisdomio and @cpearl42. You can get more details on this episode at drift.com/blog/conversation-design/